FAQ – Frequently Asked Questions
Who can use the marketplace?
All adults can register. You can create an account as a buyer, a seller, or both.
Can I sell only original LEGO sets?
The marketplace is primarily designed for original LEGO products. Any compatible products must be clearly labeled as such in the description.
How do auctions work?
The seller sets a starting price and a duration. Buyers place binding bids. When the auction expires, the highest bidder wins, provided the reserve price (if any) is met.
What is a reserve price?
It is the minimum amount the seller is willing to accept. If bids do not reach this amount, the item will not be sold.
Can I use 'Buy It Now'?
If the seller enables it, you can purchase the product immediately at the indicated price, closing the auction.
How do payments work?
Payments are handled through secure methods supported by the platform (e.g., Stripe, PayPal).
Does the marketplace charge a commission?
Yes, a commission is deducted from each sale, which is visible to the seller before publishing the listing.
Who handles shipping?
Shipping is the seller's responsibility. The buyer will receive tracking information, if available.
What should I do if the product arrives damaged?
Contact the seller immediately through the platform. If you cannot reach an agreement, you can open a dispute in the 'Support' section.
Can I leave a review?
Yes, after every transaction, you can leave a truthful and respectful review of the seller.
Can I have multiple accounts?
No, creating multiple accounts to bypass rules or manipulate auctions/reviews is not allowed.
How is my personal data handled?
Your data is processed according to the Privacy Policy available on the site, in compliance with current regulations.